Privacy Policy

IN THIS DOCUMENT, UNLESS THERE IS SOMETHING IN THE SUBJECT MATTER OR CONTEXT INCONSISTENT THER WITH, THE FOLLOWING TERMS AND EXPRESSIONS WILL HAVE THE FOLLOWING MEANINGS:

This Privacy and Cookies Policy applies to www.fanhive.io and the FanHive Mobile Application for Apple iOS and Android as applicable.

COOKIES

Cookies are tiny files, which contain slivers of data and information, which may or may not include, an anonymous unique identifier in relation to whom the cookie is directed. It is a tiny file of text that a website transfers and stores on your device with the purpose of tracking your movements within the website and your interaction with the various components and features of the website. These files facilitate to improve and enhance the user’s website experience and record their preferences. Cookies do not seek to control the devices on which they are stored and nor are they damaging and nor do they extract your personal information from your device. The cookie will reside on your device(s) until they expire or are deleted.

PERSONALIZED

VIDEO The video ordered by and paid for by the Registered using the FanHive App and/or the FanHive Website and which video is made for the Registered User by the Star selected by the Registered User from the roster of Stars making available their services to create personalized videos addressing the Registered User.

REGISTERED USER” OR “YOU

The person or legal entity who downloads and installs the FanHive App on their device(s) and registers an account on the FanHive App for the purpose of using the Service and/or the person or legal entity who creates a user account on the FanHive Website.

SERVICE

The process of the Registered User using the FanHive App and/or the FanHive Website to book and have personalized videos from Stars and Celebrities for themselves or for other persons nominated by the Registered Users and the receiving of the purchased personalized videos from the Stars and Celebrities.

STAR” OR “STARS

Persons who have achieved public stature and a following of fans, supporters and well-wishers in various fields and forums, including but limited to actors, singers, musicians, influencers in various fields who have joined the FanHive roster of Stars and Celebrities for the purpose of creating personalized videos for their fans, supporters and well-wishers subjected to the terms and conditions of this Terms of Service.

FanHive” OR “OPERATOR” “OR “US” OR “WE

FanHive is owned by ZeeSWEB s.a.r.l under the laws of Lebanon.

FanHive APP” OR “APP

Mobile phone application owned and developed by ZeeSWEB s.a.r.l together with any ancillary and other services, which the Registered User can download from the Apple App Store or the Google Play Store.

FanHive WEBSITE

http://www.FanHive.io, which is owned, developed and operated by ZeeSWEB s.a.r.l.

USAGE DATA

Data relating to the accessing and usage of the FanHive App and/or the FanHive Website developed and modeled from raw data gathered from and as a result of the activities of Registered Users and Temporary Users through their use of the FanHive App and/or the FanHive Website.

USERS

All users of the Service including Registered Users and Temporary Users.

TEMPORARY USER
Any person or legal entity who visits any part of the FanHive Website for any duration whatsoever shall be deemed to be a Temporary User and such person or legal entity shall have been deemed to accept all the terms and conditions of this Privacy Policy and the TOS until such time that they leave the FanHive Website or close their browser. Should the Temporary User proceed to register as account on the FanHive Website he/she/it shall become a Registered User.

TOS

The Terms of Service in relation to the Service, the FanHive App and the FanHive Website as published by FanHive from time to time and of which this Privacy Policy forma an indivisible and integral part of. By using any part of the Service, the FanHive App and/or the FanHive Website or part thereof in any way and for any duration, irrespective of the length of such use, the User expressly agrees to be bound by all the express and implied terms and conditions set out herein and the TOS for the use of the Service, the FanHive App and the FanHive Website and the User expresses such agreement on each and every use of the Service, the FanHive App and/or the FanHive Website.

WORKING DAY

Shall mean any day on which a bank is legally open for business in Lebanon

THIS DOCUMENT SETS OUT FanHive’S PRIVACY POLICY IN RELATION TO THE REGISTERED USER AND/OR THE TEMPORARY USER AND THEIR DATA AND PERSONAL DETAILS IN RESPECT OF THE SERVICE. THIS PRIVACY POLICY FORMS AN INTEGRAL AND INDIVISIBLE PART OF FanHive’S TERMS OF SERVICE AND THE TWO DOCUMENTS ARE NOT MUTUALLY EXCLUSIVE AND SHOULD BE READ IN CONJUNCTION WITH EACH OTHER. THE USE AND/OR CONTINUED USE OF THE SERVICE BY THE REGISTERED USER AND/OR THE TEMPORARY USER CONSTITUTE HIS/HER/ITS CONSENT AND AGREEMENT TO THE TERMS OF THIS PRIVACY POLICY AND THE TERMS OF SERVICE OF FanHive IN RESPECT OF THE SERVICE, THE FanHive APP AND/OR THE FanHive WEBSITE. IF YOU DO NOT AGREE TO BE BOUND BY THIS PRIVACY POLICY AND THE TERMS OF SERVICE, YOU SHOULD IMMEDIATELY CEASE TO USE THE SERVICE, THE FanHive APP AND/OR THE FanHive WEBSITE AND IF YOU HAVE DOWNLOADED AND INSTALLED THE FanHive APP ON YOUR DEVICE(S) YOU SHOULD UNINSTALL AND DELETE THE FanHive APP SOFTWARE FROM YOUR DEVICE(S) IMMEDIATELY.

BEST EFFORTS BASIS

FanHive collects certain information about the Registered User and his/her/its use of the Service. FanHive also collects information on every Temporary User who visits the Website and/or installs the FanHive App on their device(s). The information collected is used for the following purposes:

To allow the FanHive to analyze the use of Service to enable the FanHive to improve the breath and quality of the services and use experience offered to all Users;
To all the FanHive to analyze which parts of its if marketing efforts are working best to attract new users to the Service and allow the FanHive to more efficiently use its resources;
To allow the FanHive to learn about the preferences of the Registered User and the Temporary User so as to be able to offer better directed services to them.

Except insofar as working with third parties to analyze data and develop marketing and business strategies, we do not share, lease, sell or otherwise deal in your data and we never disclose your identity, address or credit card details to anyone. All information shared with our third party vendors is on an anonymous basis.

FanHive will use its best efforts to preserve and protect the privacy of the Registered User and the Temporary User. Our systems are designed to ensure the best possible protection against unauthorized use of the Service and all content and information and data that reside thereon, including that of the Registered User and the Temporary User.

DATA COLLECTED, ITS USE AND OTHER RELATED MATTERS

To assist us in providing our customers an efficient and high quality service and user experience and to enable us to better develop our business and the services we offer, we collect the following types of data:

PERSONAL AND FINANCIAL DATA
To be able to process our customer’s orders, payment, and security verification, we collect:

First and Last Names;
Address;
Email address;
Age

USAGE DATA
Through the use of cookies and other techniques, we also collect information on how the Service is accessed and used by Users to enable us to develop and model Usage Data which may include the following elements:

The User’s Internet Protocol address;
Type of browser being used and browser version;
The page from which your landed on our Website and the page of our Website on which you landed;
The pages of our Website you visited and the services you accessed;
The times of your entry into and exit out of our Website and the duration spent on our Website;
Whether you downloaded and installed the FanHive App software;
How and how often you used the FanHive App;
Unique device identifiers and other diagnostic data;
Crash logs to allow us to debug in our systems and to ensure continuous Service availability

TRACKING AND COOKIES DATA
To track and trace the use of the Service by the Users, we utilize cookies and similar tracking and tracing technologies and some of the information collected is stored in cookies files, which reside on your device(s). Cookies are tiny files, which contain slivers of data and information, which may or may not include, an anonymous unique identifier in relation to whom the cookie is directed. Cookies are sent by our server based Website software to your browser and the cookie will reside on your device(s) until they expire or are deleted.
You can elect to refuse cookies by making the appropriate selections in the settings menu of your browser or you can take a middle path of requiring a notification every time a cookie is sent to your device(s). If you elect to refuse our cookies, you may not be able to use some parts of our Service. The principal types of cookies we use in relation to our Service are:

Session Cookies – which are used to operate our Service;
Preference Cookies – used to remember your preferences and settings so that you do not have to reset them each time you utilize our Service; and
Security Cookies – used to maintain the security of our Service to allow all users a safe and rewarding user experience.

Examples of tracking and tracing technologies used are beacons, tags and scripts that are designed to track and collect usage information to enable us develop and improve the Service.
Users are encouraged to review our Cookies Policy.

USE OF DATA

We may combine information that we have received from you with information from other sources to operate, tailor content, personalize, adjust, and improve our Site. For example, we may use your information:

To fulfill your request for a FanHive Video or other offering or purchase of merchandise, accept your payment, ship and deliver your orders, deliver messages, and process information you provide through our Site or App;
To maintain your account, to assist with payment transactions, to facilitate use of the Site or App, and to communicate with you about your account, our relationship with you, and your use of the Site, such as by verifying your information, requesting that you respond to a survey, or checking on the status of an order or request. We may send you text messages if you have provided us with your mobile telephone number for that purpose;
To send you marketing and transactional emails, text messages, and other communications where permitted by law (consent to receive automated marketing text messages is not a condition of any purchase);
To provide you and others with customer service, to assist in resolving issues, and to evaluate and improve our customer service and processes;
Notifying users about changes and improvement(s) to the Service;
To contact you about administrative matters, such as the applicable Terms of Service, or other issues;
To better understand your personal preferences and to enable us to provide you with improved and personalized communications and services;
Monitoring usage of the Service to maintain a stable and safe usage environment; and
Detecting, preventing and solving technical issues.
for other reasons that
1. We disclose when asking you to provide your information.
2. With your consent.
3. As described in this Privacy Policy.

DATA TRANSFER

FanHive’s data servers are located in the UK and its operational offices are located in LEBANON and the personal and other data of all Users will be located and accessed from these locations. Users may be located in jurisdictions other than those indicated above and the laws and regulations as regards personal and other data may be different in the jurisdiction of individual Users as compared to the indicated jurisdictions. By accessing and continuing to use the Service you expressly consent to the transfer of your personal and other data to the indicated jurisdictions and subjected to the laws and regulations of such jurisdictions.

FanHive has put in place measures that are necessary to ensure that the personal and other data of all Users is securely maintained and no data will be transferred to any third party in any jurisdiction who does not maintain and operate security protocols equivalent to those maintained and operated by FanHive.

DISCLOSURE OF PERSONAL AND OTHER DATA

FanHive may disclose your personal and other data to a third party in the following circumstances:

In compliance with a valid court order and/or search warrant issued by a competent court or authority;
To protect itself from incurring legal liability in any respect;
To protect and preserve the property, rights, goodwill and reputation of FanHive, its shareholder, employees and agents;
To prevent wrongful and/or illegal use of the Service; and
To protect the personal safety of Users, employees, agents, third party vendors and the public at large.

WEB FORMS

To enable us too efficiently to respond to inquiries from Users who make use of the Web Forms provided on the Website, we do collect certain information. Except as indicated otherwise, information requested on Web Forms is entirely voluntary and at your discretion and such information will only be used in a manner that is consist with our Privacy Policy as state herein.

INFORMATION YOU SHARE ON THIRD PARTIES

In certain circumstance the FanHive App and the FanHive Website allows you to submit information on third parties. For example, if you use the FanHive App and the FanHive Website to share your Personalized videos with your friends and family you will need to enter some personal details about them, including but limited to their email address. In instances where you provide information on third parties, the information submitted will be retained on our servers only in so far as it relates to your account and such information will not be shared of otherwise dealt in except as otherwise disclosed herein.

INFORMATION RECEIVED FROM THIRD PARTIES

In some instances, FanHive may receive information about you from third parties either through the FanHive App and/or the FanHive Website or independently. For example, our payment gateways will submit information relating to your transaction to us for the purpose of identifying your transactions and processing them to have your Personalized Video prepared and delivered to you and/or to maintain our accounting records for audit and taxation purposes. We may also in certain instances develop and maintain information about you independently. For example, if we have reason to believe that you have provided false or incorrect information in the registration of your account, we reserve the absolute right to verify such information and to establish the correctness of your identity. All information received and/or gathered on you from third parties will be maintained on our servers in the same manner and to the same standard as information provided by you or gathered directly by us. In terms of sharing such information, we will apply the same rules and standards as any other information we maintain on you.

ACCESSING PERSONAL INFORMATION AND RETENTION PERIOD

Accessing Your Account
Please note that if you choose not to provide us with certain personal information, we may not always be able to provide you with the relevant FanHive product or service that you request.

If you have a Site Account and would like to access, view, correct, or update certain personal information collected about you, or request deactivation or deletion of your account, you may Contact Us or use the account services portal in our mobile application. Talent Users may also request deactivation or deletion of their account by contacting their FanHive talent representative or the Talent Success team.
If you have any concerns about how we are using your personal information, would like to request access, correction, or deletion of the personal information that you have provided to us, please Contact Us.

Retention Period
When you request that we delete your personal information, we will take commercially reasonable steps to remove it from our active databases but will keep original information consistent with our business practices to the extent permitted by applicable law (for example, for purposes of dispute resolution, enforcement of agreements, and complying with legal requirements).

DATA SECURITY

The security of your data is of primary importance to us and we shall take all reasonable measures that comply with industry standards to keep your personal and other data safe and private. However, we cannot give you a guarantee that your personal and other data will be 100% safe and secure and we make no such guarantee and/or undertaking, express or implied.

PRIVATE DATA REMOVAL

Users have a right to request that their information be removed from the Website, the FanHive App, our database and our servers. Subject to your confirmation, we will comply with such requests within three (3) days of receiving a written request from Users or via FanHive apps. If you wish to have any of your personal data removed, please send us an email to [email protected] with the appropriate details of the data you wish to remove. Please note that before removal of any data, we will contact you to verify that the removal request is genuine. Also note that, FanHive at all times retains the absolute right to terminate your account should FanHive find that compliance with your request would in any way disrupt or affect the quality of the products and services it offers to other Users.

Notwithstanding your request to remove your personal data, we are required by law to retain certain of your personal data for such purposes as accounting and auditing, taxation, anti-money laundering policies. In such cases, FanHive will retain the minimum level of personal data that compliance with our legal and other obligations requires.

THIRD PARTY VENDORS

From time to time, FanHive uses third party vendors who specialize in providing specialist data analytic services that assist us in improving and developing the Service and increasing the efficiency of our marketing efforts. As part of this process, we need and do disclose some of your personal and other data to our third party vendors but such disclosure is only made on an anonymous basis and no credit card details are made available other than the name of the issuer and/or payment gateway. All third party vendors are required to maintain and operate security protocols at least equivalent to those operated by FanHive and all third party vendors are required to sign and observe a strict Non-Disclosure Agreement.

FanHive makes use of the Google Analytics service as required. This service tracks and reports on website traffic and the data collected is shared with other Google services and Google may use such data to improve and personalize advertising on its own network. Users may opt out of having their activity monitored by Google Analytics by installing the Google Analytics opt out addon for their browser. For information on Google’s privacy policy, please visit https://policies.google.com/privacy?hl=en .

TERMINATION OF ACCOUNT AND DATA PROTECTION

Registered Users are free to terminate & delete their account at any time. Once you select to terminate your account, the action is irrevocable. Your account will be permanently suspended and cannot be reactivated. In terminating your account, most of the personal information and data associated with it will be permanently deleted. However some information and data will be retained for accounting, taxation and auditing purposes and also as required by laws and regulations where our servers and operations office are located respectively.

We provide a 72-hour grace period for data deletion before it’s permanently deleted

LINK TO OTHER WEBSITES

Our Service may link to third party websites that are not operated by us and we have no control and/or influence over such websites and their respective Terms of Service, Privacy Policy and other policies. If you do elect to follow such links, you do so at your own risk and we strongly recommend that you review the Terms of Service and Privacy Policy of such websites.

ADVERTISING

From time to time, we may display advertisements by third parties on the FanHive App and/or the FanHive Website. To assist the third parties in assessing the performance of their advertisements, they may set cookies that allow their servers to identify you and your activity on the FanHive App and/or the FanHive Website. These cookies allow the third parties to direct more relevant advertisements taking into consideration your activities on the FanHive App and/or the FanHive Website and your preferences.

PRIVACY OF CHILDREN

Our Service is restricted to persons over the age of 13. FanHive does not knowingly collect data and information relating to persons under the age of 13. Any parent who is aware that their child has provided us with misleading and/or false information in order to access the Service should inform us immediately in writing by way of email to [email protected]. Once we are aware the information on a person under the age of 13 has been collected without parental consent, we will take all actions necessary to remove such information from our records and our servers.

DATA RETENTION PERIOD

FanHive will retain your information on our servers for as long as required by the laws and regulations of the relevant jurisdictions.

CHANGES TO PRIVACY POLICY

FanHive at all times reserves the right to change any and all aspects of this Privacy Policy at any time without giving advance notice of such changes to Users and without giving reasons for such changes. If FanHive does give any explanation for changes in the Privacy Policy it is done so only as a courtesy and not as a requirement. Any changes to the Privacy Policy shall become effective immediately the new Privacy Policy is posted on the Website and/or the FanHive App and a notice of such changes is posted on the Website. All Users are advised to review our Privacy Policy from time to time to keep themselves updated on any changes.

NOTICE TO UK AND EEA USERS

The Site is not intended for use by individuals or businesses in the European Economic Area (“EEA”). If you are in the EEA and nonetheless access the Site or use our services, or if you are in the United Kingdom (“UK”), the following privacy-related information applies:

FanHive is the data controller for the purposes of the General Data Protection Regulation (EU) 2016/679 and the UK GDPR; and “personal information” as used in this Privacy Policy is “personal data,” as defined in Article 4(1) of the GDPR and UK GDPR.

If you have any questions about how we use your personal data, or to exercise your data protection rights please Contact Us.

Where you discuss participating on the Site as a Talent User via a FanHive Partner, that FanHive Partner is also a data controller. Please review its privacy policy carefully. You should contact it directly about how it uses your personal data or to exercise your data protection rights in respect of them.

The scope of this notice applies to use of your personal information by FanHive, whether through the Site or otherwise. We process your information for the purposes set out below.

Legal Basis for Processing Information
FanHive processes your information where there is a legal ground to do so, as described below in Sections 12.a(i) through 12.a(iv).

Performance of the Services. We process your information for the performance of our Site, to provide or support our products and services, or for any other reason you request or enable. This includes, for example, using your information to:

administer your Site account;
facilitate your participation on the Site as a Talent User, or prospective Talent User (which includes sending your information to the United States);
facilitate your role as a FanHive Partner;
conduct and administer any sweepstakes, contest, or promotion you have entered;
support purchases you make, including, but not limited to, processing payments and orders;
support Site functionality;
maintain our Site in accordance with this Privacy Policy and the applicable Terms of Service;
provide customer service; and
if you are a Talent User of our Site, to assist you in connection with your participation in our platform, offering and providing FanHive Videos and other offerings, and in connection with payments from our third-party payment provider, as specified in the Talent Terms of Service.

Consent. We process your information based on your consent where consent is the lawful basis for such processing. This processing includes FanHive providing you with:

newsletters, direct e-mails, text messages, and surveys about our Site; and
certain other advertising and marketing.

Where FanHive relies on your consent as the lawful basis for processing your personal information, you have the right to withdraw your consent to further use of your personal information at any time. You can use the methods described in the Accessing Personal Information and Retention Period to update your marketing preferences.

Legitimate Interest. To process your information when FanHive has a legitimate interest to do so. This includes, for example, processing your information to:

provide you with requested customer service or technical support;
debug and improve the current and future Site;
provide you with certain content, personalize your Site experience with us and contact you in accordance with your applicable advertising and marketing preferences;
monitor activity on the Site to prevent or detect any fraudulent use of the Site;
prevent or detect any fraudulent payment; and
establish, exercise, or defend legal claims or in connection with any court or jurisdiction.

You may Contact Us to request more information regarding our legitimate interest balancing test where this is our lawful basis. Your request must include confirmation that you are in the UK or EEA.

Legal Obligation. To process your information for compliance with any legal obligation to which FanHive is subject.

Your Rights to Your Information
In addition to your rights to view, correct, and update your information as described in Accessing Personal Information and Retention Period, you may Contact Us to submit a request to access or remove your personal information. Your request must include confirmation that you are located in the UK or EEA. In addition, if you have a Site account, you may submit a request to remove your personal information through the account services portal in our mobile application.

In certain circumstances, you may Contact Us to request that we transfer personal information that you have provided to us. Your request must include confirmation that you are located in the UK or EEA.‍
Your Right to Object
You may object to the processing of your personal information based on a legitimate interest on grounds relating to your circumstances. You may, in particular, control the extent to which FanHive markets to you and you have the right to request that we stop sending you marketing messages at any time. To do so, you can use the methods described in Accessing Personal Information and Retention Period.
Exercising Your Rights and Complaints
For each of the rights described above, please Contact Us.

Your right to file complaints with a data protection supervisory authority in the country where you live or work or where you consider a breach has occurred remains unaffected.
International Transfers
Your information will be collected, processed, and stored directly on or transferred to servers in the U.S. In addition, it may be transferred to other countries where FanHive, its affiliates, or third party business partners maintain facilities or business operations, which may include countries outside the UK or EEA. Where we are required by law to implement appropriate safeguards to protect your personal information, we use approved contractual clauses to do so. If you have questions, please Contact Us.

NOTICE TO USERS OUTSIDE THE US, UK, AND EEA

As noted in International Transfers, your information will be collected, processed, and stored directly on or transferred to servers in the U.S. and may be transferred other countries where FanHive, FanHive affiliates or our third party business partners maintain facilities or business operations. Your personal information will be accessible to law enforcement and/or regulatory authorities according to the applicable laws of such countries.

No matter where the information is located, FanHive takes commercially reasonable measures to safeguard your privacy rights in accordance with this Privacy Policy. If you do not agree to the collection, processing, storage and transfer of your information, please do not provide your information to us and stop using our Site.

CONTACT US

Any person or legal entity requiring information in respect of our Privacy Policy should contact us by way of email to [email protected]