Terms of services

Last Updated April10, 2025

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This Site Terms of Service Agreement governs your use of the FanHive platform offered by ZeeSWEB, Inc., doing business as FanHive, including our website (FanHive.com), mobile application, and services we provide through them (collectively, the website, App, and services referred to as our “Site”). “You” refers to you as a user of the Site.

The Site provides an online marketplace for the following goods, products, and/or services: Personalised Digital Content (the “Marketplace Offerings”). In order to help make the Site a secure environment for the purchase and sale of Marketplace Offerings, all users are required to accept and comply with these Terms of Use. You agree that by accessing the Site and/or the Marketplace Offerings, you have read, understood, and agree to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND/OR THE MARKETPLACE OFFERINGS AND YOU MUST DISCONTINUE USE IMMEDIATELY.

These Terms apply to users of, including visitors to, our Site. Use of our Site is also subject to our current Acceptable Use Policy and Community Guidelines. Your use of our Site as a Talent User is governed by the contract signed.

The Site is not intended for use by individuals or businesses in the European Economic Area.

PLEASE READ THESE TERMS CAREFULLY. By using our Site or otherwise indicating your acceptance (for example, by agreeing when creating or logging into your account, clicking  “Agree”, etc.), you represent and warrant that you have read, understand, and agree to be bound by these Terms. If you do not agree, do not access or use our Site.

NOTICE OF WAIVER OF CLASS ACTIONS, REPERESENTATIVE ACTIONS, AND JURY TRIAL: Section 17 of these Terms contains provisions governing how claims that you and FanHive have against each other are resolved, including any claims that arose or were asserted prior to the “Last Updated” date at the top of these Terms. It contains an agreement that will, with limited exceptions, require disputes between you and FanHive to be resolved solely on an individual basis and without a jury. Unless you opt out of the agreement as described in Section 17: (1) you may pursue claims and seek relief against us only on an individual basis, not as a plaintiff or class member in any class or representative action or proceeding; and (2) you waive your right to have a jury trial on your claims.

FanHive

By creating an account on our Site, you agree to provide true, accurate, current, and complete information. You agree not to create a Site account using a false identity or providing false information or if you have previously been removed or banned from our Site. You are responsible for maintaining the confidentiality of your Site account information, including your username and password. You are responsible for all activities that occur on or in connection with your Site account and you agree to notify us immediately of any unauthorized access or use of your Site account. You acknowledge and agree that we are not responsible or liable for any damages, losses, costs, expenses, or liabilities related to any unauthorized access to or use of your Site account.

 

FanHive Videos

  1. Through our Site, you may obtain personalized videos (“FanHive Videos”) from celebrities, including athletes, actors, performers, artists, influencers, and others (each, a “Talent User”). You may submit a request to a Talent User for a FanHive Video that is personalized for you or a third-party that you identify as a recipient (“Recipient”). 
  2.  You acknowledge and agree that the Talent User has sole discretion to determine how to fulfill your request and the content of the FanHive Video created, and may not follow your request exactly. We reserve the right to reject any request in our sole discretion. The Talent User has up to seven days to provide the requested message after approval from FanHive review team. Talent Users may offer the option to request a FanHive Video for fulfillment within a shorter timeframe, such as 24 hours. If such a request is not fulfilled within the described timeframe, FanHive may in its sole discretion either (i) issue a refund or credit for the entire booking or (ii) convert the booking to a standard FanHive Video request and issue a refund or credit for the difference in cost between the original booking and the cost of a standard FanHive Video request for the Talent User. Refunds or credits associated with such bookings will be handled as described in Section 7 (Fees and Payment). 
  3. FanHive Videos are licensed, not sold. You are buying the right (or license) to use it, not the actual FanHive Video itself. 
  4. Subject to your payment in full, the Talent User hereby grants to you the following limited rights to use the FanHive Video (other than a Business FanHive Video) solely for your own personal, non-commercial, and non-promotional purposes, subject to these Terms: a non-exclusive, royalty-free, fully paid, worldwide, sublicensable, revocable license to use, reproduce, distribute, and publicly display that FanHive Video, in any and all media (for example, on social media platforms), whether now known or hereafter invented or devised. 
  5. You may not sell, resell, commercialize, or encumber your rights in any FanHive Offering, including creating a non-fungible token (“NFT”) from any FanHive Offering except as agreed by FanHive in advance in writing. You may sublicense your rights in a FanHive Video only to the extent necessary for you to use the FanHive Video as permitted under these Terms (for example, sharing it (if it is not a Business FanHive Video) with friends on a social media platform or sending it to a Recipient for personal, non-commercial, and non-promotional purposes as set forth above). 
  6. You may use a FanHive Video only in accordance with these Terms, which includes our Acceptable Use Policy / Community Guidelines. We may terminate all or part of the foregoing licenses at any time for any reason. We reserve the right to remove a FanHive Video from our Site at any time for any reason without any notice to you.

Business FanHive Videos

  1. Some Talent Users may offer FanHive Videos for the promotion and/or endorsement of a product, service, brand, or business of a single lawfully registered and operating commercial business, not-for-profit, or governmental entity (each, a “Business”), or for internal Business communications, such as employee recognition or a company-wide meeting, conducted and operated by the Business with greater than 100 attendees and/or viewers (each, a “Business FanHive Video”). Except as noted, each Business FanHive Video is a FanHive Video under these Terms. When you submit a request for a Business FanHive Video, you must specifically identify the Business, the types of goods or services that it offers, as well as the specific product, service, or brand that you request the Talent User to mention or refer to, and any other requested information. 
  2. Subject to these Terms and your payment in full, the Talent User hereby grants to you the following limited rights to use the Business FanHive Video solely for the reasonable promotional purposes of the Business for 15 days (and for any additional periods that have been agreed in writing in advance by FanHive) beginning from the earlier of (i) the date the Business FanHive Video is downloaded by you from the Site or, where agreed upon separately between you and FanHive, the date the Business FanHive Video is first used, reproduced, distributed or publicly displayed by you or the Business and (ii) 30 days after the date that FanHive notified you that the Business FanHive Video was completed: 
  • an exclusive (except as to the license granted to FanHive), royalty-free, fully paid, worldwide, sublicensable, irrevocable license to use, reproduce, distribute, edit (solely to the extent expressly permitted in Section 3.b.ii), and publicly display that Business FanHive Video only on or in an unlimited number of (A) social media platforms, such as Facebook, Instagram, LinkedIn, Snapchat, TikTok, YouTube or Twitter, on accounts wholly owned, operated, and controlled by the Business (each, a “Business Social Media Account”), along with the right to advertise and promote the display of the Business FanHive Video on the Business Social Media Account through advertising on such social media platform, (B) websites, landing pages, mobile applications owned, operated, and controlled by the Business, communications sent through Business-operated and -controlled channels of communication (such as email blasts or text messages to customers or internal company emails or meetings), and other similar channels owned, operated, and controlled by the Business and approved in advance by FanHive in writing, and (C) online platforms, display networks, and in-app advertising, including through digital demand side platform or advertising network accounts, but specifically excluding, in all cases, television, over the top (OTT), connected television (CTV), Out Of Home (OOH) and similar streaming media.
  • You may sublicense your rights in a Business FanHive Video only to the extent necessary for you to use the Business FanHive Video as permitted under these Terms (for example, posting it on a website or Business Social Media Account as set forth in this section 3.b). You may edit a Business FanHive Video for length or formatting purposes, or to add your Business name or logo into the video, provided that (A) the resulting video and its use comply with these Terms (including preservation of the watermark on the original Business FanHive Video); and (B) the edits do not alter in any way the substantive message of the original Business FanHive Video or any portion thereof, including any endorsement contained therein. FanHive has the sole discretion to determine whether any given edits comply with this Section. 
  1. At the end of the license period, provided that the Talent User has not requested removal of the applicable Business FanHive Video, you are not required to archive or delete organic, authorized posts made on a Business Social Media Account, provided that you do not, nor will you authorize or encourage any third-party to, pin, repost, link-to, boost with paid spend, or otherwise promote any such organic post containing the Business FanHive Video in any manner or re-order such organic post in a non-chronological manner. All other retention, use, reproduction, distribution and display of the Business FanHive Video must end entirely and immediately upon completion of the license period. No other use is authorized under these Terms. To request other uses (for example, additional time, use on additional channels, the ability to use a Business name or logo as a sole watermark), contact us at [email protected]. 
  1. Business FanHive Video Representations and Warranties: You represent and warrant that:
  • the Business is lawfully registered and operating;
  • any information provided to the Talent User is factually correct and not misleading and is not disparaging or defamatory;
  • you and the Business will comply with all applicable laws, rules, and regulations, including those that may require adding an appropriate hashtag (including, for example, #ad, #sponsored) or other disclosure in connection with the use of the Business FanHive Video to identify it as a commercial endorsement, such as the U.S. Federal Trade Commission publication “Guides Concerning the Use of Endorsements and Testimonials in Advertising” and any similar requirements that may be applicable; and
  • if and to the extent you are a party to any collective bargaining agreement (a “CBA”) with any union or guild, including but not limited to the Screen Actors Guild – American Federation of Television and Radio Artists (“SAG-AFTRA”), (A) you shall comply with, and as between you and FanHive shall be solely responsible for complying with, such CBA, and (B) FanHive shall not be added as a party to any proceeding with any such union or guild, including SAG-AFTRA, and/or the Talent User without its express written consent but may intercede in its discretion; and
  • you have all rights necessary (including from the Business) to request a Business FanHive Video on behalf of the Business, to agree to these Terms on behalf of the Business, and to request and use the Business FanHive Video as authorized in these Terms, including all rights necessary to use any information, Business name, trademark, trade name, trade dress, or logos provided in connection with your Submission. 
  1. Indemnification: In connection with any Business FanHive Video or other FanHive for Business services you purchase from a Talent User, you agree to indemnify, defend, and hold harmless the applicable Talent User from and against any and all claims, costs, proceedings, demands, losses, damages, and expenses (including reasonable attorneys’ fees and costs) of any kind or nature arising from any third-party claim in connection with or relating to: (i) your Submissions; (ii) your breach of these Terms; (iii) your use of the Business FanHive Video in connection with any other elements, materials, copyrights, rights of publicity, or copyrighted materials other than the Business FanHive Video provided by the Talent User; or (iv) the sale, license, supply or provision of your goods or services or any other operations of the Business (including, without limitation, personal injury, death, or product liability suits and claims). 
  2. The Talent User is an intended third-party beneficiary of Sections 3.d. and e. of these Terms, with full power and authority to enforce, in Talent’s own name, any rights granted to it or FanHive pursuant to such Sections.

Acknowledgement

You acknowledge and agree that:

  1. FanHive will not be liable or responsible for any FanHive Video or other offering requested by you or any Submission (defined below) you make; 
  2. you have no expectation of privacy with respect to any FanHive Video requested by you or any Submission (defined below) you make, and that you will not make any request or Submission that infringes on the privacy or other rights of a third-party; 
  3. the watermark on each FanHive Video must remain intact and you agree not to edit, change, modify, cover, or remove the watermark from any FanHive Video or assist or encourage any third-party to do so; you further agree not to edit (except to the extent expressly permitted under Section 3.b.ii), change, modify, or create any derivative work of a FanHive Video or assist or encourage any third-party to do so; 
  4. if you breach any provisions of these Terms, we terminate your access to our Site, or we remove or ban you (or any Site account you created or control), your license to use any FanHive Video, or other offering under these Terms, terminates and you must: promptly remove all copies of any FanHive Video, or other offering, in your possession or control, including from any social media platform; notify any Recipient of the termination and instruct them to do the same, and take any other action we reasonably request, including identifying each Recipient; and 
  5. without limiting any of our rights, any request you submit through our Site may be rejected by us or by a Talent User; if that happens more than once, we may terminate your access to our Site, remove or ban you (and any Site account you created or control), or take other appropriate action in FanHive’s sole discretion, including terminating your license to use any FanHive Video or other offering under these Terms and requiring you to take the actions outlined in Section 4.d; and no refund or credit will be issued for any FanHive Video or other purchase that we determine, in our sole discretion, has been improperly booked or used or otherwise violates these Terms.‍

Additional Terms; Sales and Discounts

Some products or services offered through the Site may have additional terms and conditions (“Additional Terms”). By using that product or service, you agree to the Additional Terms. To the extent that the Additional Terms conflict with any of these Terms, these Terms will govern unless the Additional Terms say that some or all of these Terms don’t apply.

From time to time, FanHive may offer sales or discounts. The additional terms of such offers can be found on our Sale/Discount Terms page.

Eligibility

  1. Age: You must be at least 13 years old (or, outside of the United States, the applicable legal age to enter into a contract) to use our Site. 
  2. Eligibility Representations and Warranties: You represent and warrant that:
  • you have not been prohibited from using or accessing any aspect of our Site by us or pursuant to any applicable law or regulation;
  • you will comply with all applicable terms of any third-party payment provider we select, and you are not on a prohibited list of that payment provider;
  • you (and any Site account that you created or control) have not been previously banned or removed from our Site for any reason; and
  • you are not a convicted sex offender. 
  1. Export Control: You may not use, export, import, or transfer any part of our Site except as authorized by Lebanese law, the laws of the jurisdiction in which you use or access our Site, or any other applicable laws. In particular, but without limitation, no part of our Site may be exported or re-exported. You also will not use our Site for any purpose prohibited by law. You acknowledge and agree that products, services, and technology provided by FanHive are subject to the export control laws and regulations of the LB. You will comply with those laws and regulations and will not, without prior Lebanon government authorization, export, re-export, or transfer FanHive products, services, or technology, either directly or indirectly, to any country in violation of those laws and regulations. 
  1. You will not use the Site or any FanHive product or service to promote or solicit contributions on behalf of your candidacy for public office, the candidacy of another person seeking public office, any political party or political committee, or any other person or organization promoting or soliciting contributions on behalf of any candidate for public office or political party.

Fees and Payment

  1. Fees: The fee for a FanHive Video or other offering is specified on the Talent User’s booking page on our Site when you make your request. You agree to pay all amounts due in accordance with the payment terms in effect when you submit your request or purchase merchandise, including any applicable service, transaction, or processing fees. 
  2. Currency: Transactions are settled in U.S. dollars (“USD”). You will be responsible for payment of any fees or expenses imposed by your payment card provider or the payment processor to settle the transaction in USD. From time to time, FanHive may settle transactions in a currency other than USD to reduce or eliminate the fees and expenses associated with currency conversion. 
  3. Payment: You may request a FanHive Video by using a valid payment card through the applicable third-party payment provider (for our apps for iOS, and Android, Apple and Android’s in-app payment mechanisms; for our website, the payment provider we select). You must provide the third-party payment provider with valid payment information (Visa, MasterCard, or other issuer accepted by the payment provider). You acknowledge and agree that FanHive does not operate, own, or control the payment provider. Your use of your payment card is governed by your agreement with and the privacy policy of the payment provider, not these Terms. You agree to immediately notify the payment provider of any change in your billing address (or other information) for your payment card. You may not return or exchange a FanHive Video and no refunds will be issued.
  • App: You will be charged at the time of booking or purchase for all amounts associated with your transaction. If your FanHive Video request is canceled or not fulfilled, your payment instrument will be refunded to your wallet or  Bank account.
  • Website: By providing your payment information, you agree that FanHive may place a pre-authorization hold and, after your request has been fulfilled, authorize the payment provider to immediately charge you for all amounts due and payable with no additional notice to or consent from you. 
  1. FanHive reserves the right (but is under no obligation) to cancel your request for any FanHive Video or other offering if: (i) your payment method is declined; or (ii) you have previously been banned or removed from our Site for any reason. FanHive also reserves the right at any time to change its fees and payment procedures, including its payment
    options and terms, either immediately upon posting on our Site or by other notice to you.
  2. Portion of Payment to Talent: Any payment for a FanHive Video or any other offering, feature, or service on our Site, such as a tip, Direct Message, or sticker, will be divided between FanHive and Talent. 
  3. Payment Questions: If you have a question about a purchase made on the App or a charge to your payment card, please contact us at [email protected]. We have the sole discretion to determine how billing disputes between us will be resolved. 
  4. Taxes: If your purchase obligates FanHive to collect a sales tax, use tax, or any other equivalent tax (“Sales Tax”) from you, FanHive will collect Sales Tax in addition to the fee for your purchase. If you have not remitted applicable Sales Tax to FanHive, you will be responsible for the payment of the Sales Tax (and any related penalties or interest) to the appropriate tax authority and you will indemnify FanHive for any liability or expense FanHive may incur in connection with the payment of Sales Taxes on your purchases. At FanHive’s request, you will provide reasonable assistance and documentation relating to the payment of Sale Taxes on your purchases from FanHive (for example, official receipts issued by the appropriate tax authority confirming that you have paid all applicable taxes).

Ownership

  1. You acknowledge and agree that each FanHive Video or other offering from a Talent User is owned by the Talent User who created it. 
  2. We or our licensors own all right, title, and interest in and to: (i) our Site and the “look and feel” of our Site, including all software, ideas, processes, data, text, media, and other content available on our Site (individually, and collectively, “FanHive Content”); and (ii) our trademarks, logos, and brand elements (“Marks”). Our Site, FanHive Content, and Marks are each protected under U.S. and international laws. You may not duplicate, copy, sell, resell, commercialize, or reuse any portion of the FanHive Content, Marks, HTML/CSS, JavaScript, visual design elements, or concepts without our prior express written consent. 
  3. You hereby grant to us a non-exclusive, royalty-free, fully paid, unlimited, universal, sublicensable (through multiple tiers of sublicenses), perpetual, and irrevocable license, in any and all manner and media, whether now known or hereinafter invented or devised (including social media platforms), to use, reproduce, license, distribute, modify, adapt, reformat, publicly perform, publicly display, and create derivative works  (for example, translations, adaptations, compilations, excerpts, or modifications) of the following for the purposes of operating and providing our Site, developing and improving our products and services, and advertising, marketing, and promoting our Site and our products and services: (i) any request (video, text, audio, or otherwise) that you make or send to any Talent User, including information concerning any Recipient; and (ii) any submission that you make to FanHive, whether through our Site, a social media platform, third-party website, or otherwise, including a reaction video, idea, intellectual property, publicity rights, customer service request, Feedback (defined below), review, photo, video, email, text, audio, post, or other communication, whether relating to you, or a third party (i) and (ii) each, individually, and collectively, a “Submission”). You represent and warrant that you either: (x) own all rights to any Submission; or (y) have all rights necessary, including with respect to any third party that contributed to, is included in, or is referred to, in any Submission, to grant to us the foregoing rights. You will not make any Submission that is confidential or proprietary or that contains or includes any information that you do not have the right to disclose or that you or any Recipient do not wish to be disclosed. FanHive will not be responsible or liable for any use or disclosure of a Submission, including any personal information belonging to you, a Recipient, or a third party. 
  4. We may, for any reason, refuse to accept or transmit a Submission or refuse to remove a Submission from our Site. Further, we reserve the right to decide whether a Submission violates these Terms and may, at any time, without notice to you and in our sole discretion, remove your Submission, terminate your access to our Site, remove or ban you (and any Site account you created or control), or take other appropriate action in our sole discretion for violation of these Terms. 
  5. FanHive desires to avoid the possibility of future misunderstandings if a project developed by any FanHive Party (as defined below) may seem similar to your Submission. If your Submission consists of any idea, suggestion, proposal, plan, or other material related to our business (individually, and collectively, “Feedback”), you acknowledge and agree that you are submitting that Feedback at your own risk and that FanHive has no obligation (including no obligation of confidentiality or privacy) with respect to that Feedback, and you grant to FanHive a non-exclusive, royalty-free, fully paid, unlimited, universal, sublicensable (through multiple tiers of sublicenses), perpetual, and irrevocable license, in any and all manner and media, whether now known or hereinafter invented or devised, to reproduce, license, distribute, modify, adapt, publicly perform, publicly display, create derivative works of (for example, translations, adaptations, or other changes), and otherwise use and exploit in any manner (including commercially), any and all Feedback. 
  6. You hereby waive any and all moral rights or “droit moral” that you may have in any Submission, including Feedback, and you represent and warrant that no third party has any moral, “droit moral”, or other rights in Submission, including Feedback.

 

Copyright and Intellectual Property Policy

  1. Digital Millennium Copyright Act Notice: We respond to notices of alleged copyright infringement and terminate access to our Site for repeat infringers. If you believe that materials on our site infringe copyright, please send the following information to the Copyright Agent named below:
  • your address, telephone number, and email address;
  • a description of the work that you claim is being infringed;
  • a description of the material that you claim is infringing and are requesting be removed along with information about where it is located;
  • a statement that you have “good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.”;
  • an electronic or physical signature of the copyright owner (or a person authorized to act for the copyright owner); and
  • a statement by you, made under penalty of perjury, that the information you are providing is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner.

Copyright Agent:

ZeeSWEB, Inc. d/b/a FanHive
Lebanon, Koura
[email protected]

‍If you do not follow these requirements, your notice may not be valid. Please note, only notices of alleged copyright infringement should be sent to our Copyright Agent.

  1. Termination Policy: If we determine that you are a repeat infringer, we may terminate your access to our Site, remove or ban you (and any Site account you created or control), and take other appropriate action in our sole discretion.

 

Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and share personal information and other data. By using our Site, you agree to our Privacy Policy.

Third-Party Content and Interactions

  1. Our Site may contain features and functionalities that link to or provide you with access to third-party content, that is completely independent of FanHive, including FanHive Videos, websites, platforms, directories, servers, networks, systems, information, databases, applications, software, programs, products or services, and the Internet in general. The contents of FanHive Videos and other offerings that allow interactions with third parties, including between Users, on FanHive are the sole responsibility of the people involved in those interactions. FanHive is not responsible for the content of the interactions you may have with third parties through FanHive Videos or other offerings. You should make whatever investigation you feel necessary or appropriate before proceeding with any contact or interaction, in connection with our Site or otherwise. However, you agree not to contact or interact with any Talent User except as expressly permitted through our Site. You also agree that FanHive may, in its sole discretion, intercede in any dispute and you will reasonably cooperate with FanHive if it does so. You acknowledge and agree that we are not responsible or liable for any damages, losses, costs, expenses, or liabilities of any kind or nature incurred as the result of any such interaction. You hereby release each FanHive Party (defined below) from claims, demands, and damages (actual and consequential) of every kind or nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way related to such disputes or our Site. 
  2. From time to time, an entity may be identified on a Talent User’s booking page or be associated with the Talent User elsewhere on our Site as a charitable organization or a recipient of funds that are being raised (“Charity”). For example, the Talent User’s booking page may indicate that all or a portion of the Talent Userâ’s revenue from a FanHive Video will be given to the Charity. Those arrangements are strictly between the Talent User and the Charity. FanHive is not a sponsor of, does not endorse, and is not affiliated with the Charity and is not a commercial co-venturer with respect to such arrangements (unless otherwise expressly stated in writing by FanHive). Unless expressly stated, FanHive does not control and makes no warranties about the Charity or any donation to the Charity.

Links

Our Site may contain links to social media platforms or third-party websites. You acknowledge and agree that: (a) the link does not mean that we endorse or are affiliated with the platform or website; and (b) we are not responsible or liable for any damages, losses, costs, expenses, or liabilities related to your use of the platform or website. You should always read the terms and conditions and privacy policy of a platform or website before using it.

SOCIAL MEDIA

As part of the functionality of the Site, you may link your account with online accounts you have with third-party service providers (each such account, a “Third-Party Account”) by either: (1) providing your Third-Party Account login information through the Site; or (2) allowing us to access your Third-Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third-Party Account. You represent and warrant that you are entitled to disclose your Third-Party Account login information to us and/or grant us access to your Third-Party Account, without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Account, and without obligating us to pay any fees or making us subject to any usage limitations imposed by the third-party service provider of the Third-Party Account. By granting us access to any Third-Party Accounts, you understand that (1) we may access, make available, and store (if applicable) any content that you have provided to and stored in your Third-Party Account (the “Social Network Content”) so that it is available on and through the Site via your account, including without limitation any friend lists and (2) we may submit to and receive from your Third-Party Account additional information to the extent you are notified when you link your account with the Third-Party Account. Depending on the Third-Party Accounts you choose and subject to the privacy settings that you have set in such Third-Party Accounts, personally identifiable information that you post to your Third-Party Accounts may be available on and through your account on the Site. Please note that if a Third-Party Account or associated service becomes unavailable or our access to such Third-Party Account is terminated by the third-party service provider, then Social Network Content may no longer be available on and through the Site. You will have the ability to disable the connection between your account on the Site and your Third-Party Accounts at any time. PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE THIRD-PARTY SERVICE PROVIDERS ASSOCIATED WITH YOUR THIRD-PARTY ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH THIRD-PARTY SERVICE PROVIDERS. We make no effort to review any Social Network Content for any purpose, including but not limited to, for accuracy, legality, or non-infringement, and we are not responsible for any Social Network Content. You acknowledge and agree that we may access your email address book associated with a Third-Party Account and your contacts list stored on your mobile device or tablet computer solely for purposes of identifying and informing you of those contacts who have also registered to use the Site. You can deactivate the connection between the Site and your Third-Party Account by contacting us using the contact information below or through your account settings (if applicable). We will attempt to delete any information stored on our servers that was obtained through such Third-Party Account, except the username and profile picture that become associated with your account.

SITE MANAGEMENT

We reserve the right, but not the obligation, to: (1) monitor the Site for violations of these Terms of Use; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Use, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Site or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site and the Marketplace Offerings.

 

Changes to our Site

You acknowledge and agree we may change or discontinue any aspect of our Site at any time, without notice to you.

Termination and Reservation of Rights

You may cancel or delete your Site account at any time by contacting a member of the FanHive team at [email protected] or using the delete button. We reserve the right to terminate access to our Site to any person, including you, at any time, for any reason, in our sole discretion. If you violate any of these Terms, your permission to use our Site automatically terminates.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

Indemnification

You agree to indemnify, defend, and hold harmless FanHive and its parents, subsidiaries, affiliates, officers, employees, directors, shareholders, agents, partners, vendors, and licensors (each, a “FanHive Party,” and collectively, “FanHive Parties”) from and against any and all claims, costs, proceedings, demands, losses, damages, and expenses (including reasonable attorneys fees and costs) of any kind or nature arising from, out of, in connection with, or relating to: (a) these Terms; or (b) use of our Site. FanHive may select counsel for and control the defense of any claim that you are indemnifying. You will reasonably cooperate with us in connection with any claim.

Disclaimers and Limitations on Liability

  1. You acknowledge and agree that your use of our Site is at your own risk and that our Site is provided on an “as is” and “as available” basis. To the extent permitted by applicable law, the FanHive Parties disclaim all warranties, conditions, and representations of any kind, whether express, implied, statutory, or otherwise, including those related to merchantability, fitness for a particular purpose, non-infringement, and arising out of course of dealing or usage of trade, and in no event shall the authors or copyright holders of the Site or its components or software be liable for any claim, damages, or other liability, whether in an action of contract, tort, or otherwise, arising from, out of, or in connection with the Site, its use, or other dealings in associated components or software. 
  2. In particular, the FanHive Parties make no representations or warranties about the accuracy or completeness of content available on or through our Site or the content of any social media platform or third-party website linked to or integrated with our Site. You acknowledge and agree that the FanHive Parties will have no liability for any: (i) errors, mistakes, or inaccuracies of content; (ii) personal injury, property damage, or other harm resulting from your access to or use of our Site; (iii) any unauthorized access to or use of our servers, any personal information, or user data; (iv) any interruption of transmission to or from our Site; (v) any bugs, viruses, trojan horses, or the like that may be transmitted on or through our Site; or (vi) any damages, losses, costs, expenses, or liabilities of any kind incurred as a result of any content posted or shared through our Site. 
  3. You acknowledge and agree that any material or information downloaded or otherwise obtained through our Site, including any FanHive Video, is done at your own risk and that you will be solely responsible for any damages, losses, costs, expenses, or liabilities arising from or in connection with doing so. No advice or information, whether oral or written, obtained by you from us or through our Site, including through a FanHive Video, will create any warranty not expressly made by us. 
  4. You acknowledge and agree that when using our Site, you will be exposed to content from a variety of sources, and that FanHive is not responsible for the accuracy, usefulness, safety, legality, or intellectual property rights of or relating to any such content. You further understand and acknowledge that you may be exposed to content that is inaccurate, offensive, indecent, objectionable, or harassing, and you agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against any FanHive Party with respect thereto. 
  5. To the fullest extent permitted by applicable law, you acknowledge and agree that in no event will any FanHive Party be liable to you or to any third party for any indirect, special, incidental, punitive, or consequential damages (including for loss of profits, revenue, or data) or for the cost of obtaining substitute products, arising out of or in connection with these Terms, however caused, whether such liability arises from any claim based upon contract, warranty, tort (including negligence), strict liability, or otherwise, and whether or not FanHive has been advised of the possibility of such damages. 
  6. To the maximum extent permitted by applicable law, our total cumulative liability to you or any third party under these Terms, including from all causes of action and all theories of liability, will be limited to and will not exceed the fees actually received by FanHive from you during the 12 months preceding the claim giving rise to such liability. 
  7. Certain jurisdictions do not allow the exclusion or limitation of certain damages. If those laws apply to you, some or all of the above exclusions or limitations may not apply to you, and you might have additional rights. 
  8. You agree that the limitations of damages set forth above are fundamental elements of the basis of the bargain between FanHive and you.

GOVERNING LAW

 

These conditions are governed by and interpreted following the laws of the Lebanon, and the use of the United Nations Convention of Contracts for the International Sales of Goods is expressly excluded. If your habitual residence is in the EU, and you are a consumer, you additionally possess the protection provided to you by obligatory provisions of the law in your country to residence. Yela Tech Ltd and yourself both agree to submit to the non-exclusive jurisdiction of the courts of England & Wales, which means that you may make a claim to defend your consumer protection rights in regards to these Conditions of Use in the United Kingdom, or in the EU country in which you reside.

 

USER DATA

 

We will maintain certain data that you transmit to the “Site” for the purpose of managing the performance of the Marketplace Offerings, as well as data relating to your use of the Marketplace Offerings. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Marketplace Offerings. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

Changes to these Terms

We may change these Terms. If we do, we will post the revised Terms on our Site and update the “Last Updated” date at the top of these Terms. The revised Terms will be effective immediately if you accept them (for example, by agreeing when you create an account or login to an existing account, or using or continuing to use our Site after the revised Terms have been posted); otherwise, they will be effective 30 days after posting.

ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

 

Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

Additional Site Terms

PLEASE READ THE FOLLOWING CAREFULLY. By using the product or service, you agree to the applicable additional terms that apply (which are Additional Terms as described in Section 5 of the Site Terms of Service (“Site Terms”)). These Additional Terms will be governed by, and are incorporated into, the Site Terms. Terms that are defined in the Site Terms will have the same meaning in these Additional Terms.

From time to time, we may change these Additional Terms. If we do, we will give you notice by posting them on our Site and updating the “Last Updated” date. The revised Additional Terms will be effective immediately. By using or continuing to use this product or service, you represent and warrant that you have read, understand, and agree to these Additional Terms.

 

POLITICAL FanHive PRODUCTS

 

  1. Political FanHive Products.
  • A Talent User may offer you the opportunity to request FanHive products or services intended to benefit a candidate, campaign, party, committee, platform, or partisan political cause (each, a “Political Committee,“ and such products and services, collectively, “Political FanHive Products“), specifically including a FanHive Video (each, a “Political FanHive Video“).
  • Because you will be making a contribution to the Political Committee, you must meet all applicable legal and other requirements for such contributions, including:
  • being a Lebanon citizen or a lawful permanent resident of the Lebanon;
  • limits on the amount of contributions that may be provided by you to the Political Committee or political entities generally; and meeting any requirements established by the Political Committee, including as set forth on the website of the Political Committee’s third-party payment processor. 

You acknowledge and agree that:

  • FanHive may discontinue offering any Political FanHive Product at any time, for any reason, in its sole discretion; and
  • each FanHive Political Product is excluded from:
  1. any promotional offer or promo code; and
  2. the Customer Referral Program. 
  1. Submissions. 
  • Any materials or content you submit in connection with booking a FanHive Political Product is a “Submission” under the Site Terms. Your Submission may be shared with the Political Committee’s payment processor in the course of the order process.
  • You are responsible for your Submission. In addition to the Site Terms, each Submission is subject to the Acceptable Use Policy and Community Guidelines and may not, among other things:
  • provide any false, deceptive, or misleading information, including as to your identity, the identity of any Recipient, and the identity of anyone mentioned in your Submission;
  • attempt to deceive, mislead, or induce the Talent User into making any false, misleading, defamatory, or untrue statements;
  • impersonate any person or entity, or otherwise misrepresent your affiliation with a person or entity;
  • violate, infringe, or misappropriate the intellectual property, privacy, publicity, moral or “droit moral,” or other legal rights of any third party; or
  • communicate anything that is, or that incites or encourages action that is, explicitly or implicitly illegal, abusive, harassing, intimidating, threatening, violent, hateful, racist, disparaging, defamatory, derogatory, harmful to any reputation, pornographic, indecent, profane, obscene, or otherwise objectionable (including nudity). 
  1. Payment.

You acknowledge and agree that your payment for a Political FanHive Product:

  • is a non-refundable contribution to the Political Committee, even if your request is not fulfilled or is not fulfilled to your satisfaction;
  • is not tax-deductible;
  • is not a payment to FanHive, but is instead a contribution to the Political Committee;
  • will be made through the third-party payment provider designated by the Political Committee to receive contributions; and
  • must be equal to or greater than the full cost of your FanHive video order, including any applicable fees and sales tax, or else your video request may be declined without any refund.

TEXT MESSAGING AND DISCLOSURES‍

If you sign-up to receive text messages from FanHive, you agree to receive recurring automated promotional and personalized marketing text (e.g., SMS and MMS) messages from FanHive, such as cart reminders, to the mobile telephone number you provided when signing up or any other number that you designate. This includes text messages that may be sent using an automatic telephone dialing system. Consent to receive automated marketing text messages is not a condition of any purchase. Message and Data rates may apply.

Message frequency may vary. FanHive reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. FanHive also reserves the right to change the short code or phone number from which messages are sent.

Not all mobile devices or handsets may be supported and our messages may not be deliverable in all areas. FanHive, its service providers and the mobile carriers supported by the program are not liable for delayed or undelivered messages.

By signing up for text messages, you also agree to our Privacy Policy.
‍

Cancellation

Text the keyword STOP, END, CANCEL, UNSUBSCRIBE or QUIT to our email [email protected] to cancel. After texting STOP, END, CANCEL, UNSUBSCRIBE or QUIT to our email you will receive one additional message confirming that your request has been processed. If you unsubscribe from one of our text message programs, you may continue to receive text messages from FanHive and its affiliates through any other programs you have joined until you separately unsubscribe from those programs.

Customer Care

If you are experiencing any problems, please email [email protected]

 

Acceptable Use Policy

Your use of our Site (collectively, the FanHive website, mobile application (“App”), and services we provide through them) is governed by this Acceptable Use Policy. Terms that are defined in the Site Terms of Service or Talent Terms of Service will have the same meaning in our Acceptable Use Policy.

You are responsible for your use of any FanHive Video, your Site account, our Site, and any Submission (if you are a Site user) or Talent Content (if you are a Talent User). Our goal is to create a positive, useful, and safe user experience. To promote this goal, we prohibit certain kinds of conduct that may be harmful.

  1. You represent and warrant that:
  • you will not use a false identity or provide any false or misleading information;
  • you will not create an account if you (or any Site account that you created or controlled) have previously been removed or banned from our Site;
  • you will not use or authorize the use of any FanHive Video for any purposes other than: (i) the specific limited purposes set forth in the Site Terms; (ii) those set out in any applicable Additional Terms; or (iii) if you are a Talent User, those set out in any other written agreement; and
  • in connection with any Business FanHive Video, you will not request (if you are a User) or fulfill a request for (if you are a Talent User): (i) a Business or any other Recipient that is the subject of any criminal action, or that is involved in, connected with or promotes illegal or unlawful activity, violence or hate speech; or (ii) disparages or defames any person, entity, brand, or business.
  • you will not:
  • violate any law, regulation, or court order;
  • violate, infringe, or misappropriate the intellectual property, privacy, publicity, moral or “droit moral,” or other legal rights of any third party;
  • take any action (even if requested by another) that is, or submit, post, share, or communicate anything that is, or that incites or encourages, action that is, explicitly or implicitly: illegal, abusive, harassing, threatening, hateful, racist, derogatory, harmful to any reputation, pornographic, indecent, profane, obscene, or otherwise objectionable (including nudity);
  • send advertising or commercial communications, including spam, or any other unsolicited or unauthorized communications;
  • engage in spidering or harvesting, or participate in the use of software, including spyware, designed to collect data from our Site, including from any user of our Site;
  • transmit any virus, other computer instruction, or technological means intended to, or that may, disrupt, damage, or interfere with the use of computers or related systems;
  • stalk, harass, threaten, or harm any third party;
  • impersonate any third party;
  • participate in any fraudulent or illegal activity, including phishing, money laundering, or fraud;
  • use any means to scrape or crawl any part of our Site;
  • attempt to circumvent any technological measure implemented by us, any of our providers, or any other third party (including another user) to protect us, our Site, users, Recipients, or any other third party;
  • access our Site to obtain information to build a similar or competitive website, application, or service;
  • attempt to decipher, decompile, disassemble, or reverse engineer any of the software or other underlying code used to provide our Site; or
  • advocate, encourage, or assist any third party in doing any of the foregoing.

For clarity, your use of any FanHive Video includes use anywhere (on our Site or otherwise).

  1. Investigations:
    You acknowledge and agree that we are not obligated to monitor access to or use of our Site by you or third parties (including monitoring any FanHive Video, Talent Content, Submission, or Feedback), but we have the right to do so to operate our Site; enforce this Policy or our Terms; or comply with applicable law, regulation, court order, or other legal, administrative, or regulatory request or process; or otherwise.

 

CONTACT US

In order to resolve a complaint regarding the Site or the Marketplace Offerings or to receive further information regarding use of the Site or the Marketplace Offerings, please contact us at: 

FanHive by ZeeSWEB
Lebanon,  Koura

Phone: +96170290638 

Email: [email protected]

IN THIS DOCUMENT, UNLESS THERE IS SOMETHING IN THE SUBJECT MATTER OR CONTEXT INCONSISTENT THER WITH, THE FOLLOWING TERMS AND EXPRESSIONS WILL HAVE THE FOLLOWING MEANINGS:

This Privacy and Cookies Policy applies to www.fanhive.io and the FanHive Mobile Application for Apple iOS and Android as applicable.

COOKIES
Cookies are tiny files, which contain slivers of data and information, which may or may not include, an anonymous unique identifier in relation to whom the cookie is directed. It is a tiny file of text that a website transfers and stores on your device with the purpose of tracking your movements within the website and your interaction with the various components and features of the website. These files facilitate to improve and enhance the user’s website experience and record their preferences. Cookies do not seek to control the devices on which they are stored and nor are they damaging and nor do they extract your personal information from your device. The cookie will reside on your device(s) until they expire or are deleted.

PERSONALIZED VIDEO
The video ordered by and paid for by the Registered using the FanHive App and/or the FanHive Website and which video is made for the Registered User by the Star selected by the Registered User from the roster of Stars making available their services to create personalized videos addressing the Registered User.

REGISTERED USER” OR “YOU
The person or legal entity who downloads and installs the FanHive App on their device(s) and registers an account on the FanHive App for the purpose of using the Service and/or the person or legal entity who creates a user account on the FanHive Website.

SERVICE
The process of the Registered User using the FanHive App and/or the FanHive Website to book and purchase personalized videos from Stars and Celebrities for themselves or for other persons nominated by the Registered Users and the receiving of the purchased personalized videos from the Stars and Celebrities.

STAR” OR “STARS
Persons who have achieved public stature and a following of fans, supporters and well-wishers in various fields and forums, including but limited to actors, singers, musicians, influencers in various fields who have joined the FanHive roster of Stars and Celebrities for the purpose of creating personalized videos for their fans, supporters and well-wishers subjected to the terms and conditions of this Terms of Service.

FanHive” OR “OPERATOR” “OR “US” OR “WE
FanHive is owned by ZeeSWEB s.a.r.l under the laws of Lebanon.
FanHive APP” OR “APP
Mobile phone application owned and developed by ZeeSWEB s.a.r.l together with any ancillary and other services, which the Registered User can download from the Apple App Store or the Google Play Store.
FanHive WEBSITE
http://www.FanHive.io, which is owned, developed and operated by ZeeSWEB s.a.r.l.
USAGE DATA
Data relating to the accessing and usage of the FanHive App and/or the FanHive Website developed and modeled from raw data gathered from and as a result of the activities of Registered Users and Temporary Users through their use of the FanHive App and/or the FanHive Website.
USERS
All users of the Service including Registered Users and Temporary Users.

TEMPORARY USER
Any person or legal entity who visits any part of the FanHive Website for any duration whatsoever shall be deemed to be a Temporary User and such person or legal entity shall have been deemed to accept all the terms and conditions of this Privacy Policy and the TOS until such time that they leave the FanHive Website or close their browser. Should the Temporary User proceed to register as account on the FanHive Website he/she/it shall become a Registered User.
TOS
The Terms of Service in relation to the Service, the FanHive App and the FanHive Website as published by FanHive from time to time and of which this Privacy Policy forma an indivisible and integral part of.
By using any part of the Service, the FanHive App and/or the FanHive Website or part thereof in any way and for any duration, irrespective of the length of such use, the User expressly agrees to be bound by all the express and implied terms and conditions set out herein and the TOS for the use of the Service, the FanHive App and the FanHive Website and the User expresses such agreement on each and every use of the Service, the FanHive App and/or the FanHive Website.
WORKING DAY
Shall mean any day on which a bank is legally open for business in Lebanon.

THIS DOCUMENT SETS OUT FanHive’S PRIVACY POLICY IN RELATION TO THE REGISTERED USER AND/OR THE TEMPORARY USER AND THEIR DATA AND PERSONAL DETAILS IN RESPECT OF THE SERVICE. THIS PRIVACY POLICY FORMS AN INTEGRAL AND INDIVISIBLE PART OF FanHive’S TERMS OF SERVICE AND THE TWO DOCUMENTS ARE NOT MUTUALLY EXCLUSIVE AND SHOULD BE READ IN CONJUNCTION WITH EACH OTHER. THE USE AND/OR CONTINUED USE OF THE SERVICE BY THE REGISTERED USER AND/OR THE TEMPORARY USER CONSTITUTE HIS/HER/ITS CONSENT AND AGREEMENT TO THE TERMS OF THIS PRIVACY POLICY AND THE TERMS OF SERVICE OF FanHive IN RESPECT OF THE SERVICE, THE FanHive APP AND/OR THE FanHive WEBSITE. IF YOU DO NOT AGREE TO BE BOUND BY THIS PRIVACY POLICY AND THE TERMS OF SERVICE, YOU SHOULD IMMEDIATELY CEASE TO USE THE SERVICE, THE FanHive APP AND/OR THE FanHive WEBSITE AND IF YOU HAVE DOWNLOADED AND INSTALLED THE FanHive APP ON YOUR DEVICE(S) YOU SHOULD UNINSTALL AND DELETE THE FanHive APP SOFTWARE FROM YOUR DEVICE(S) IMMEDIATELY.

BEST EFFORTS BASIS

FanHive collects certain information about the Registered User and his/her/its use of the Service. FanHive also collects information on every Temporary User who visits the Website and/or installs the FanHive App on their device(s). The information collected is used for the following purposes:

To allow the FanHive to analyze the use of Service to enable the FanHive to improve the breath and quality of the services and use experience offered to all Users;
To all the FanHive to analyze which parts of its if marketing efforts are working best to attract new users to the Service and allow the FanHive to more efficiently use its resources;
To allow the FanHive to learn about the preferences of the Registered User and the Temporary User so as to be able to offer better directed services to them.

Except insofar as working with third parties to analyze data and develop marketing and business strategies, we do not share, lease, sell or otherwise deal in your data and we never disclose your identity, address or credit card details to anyone. All information shared with our third party vendors is on an anonymous basis.

FanHive will use its best efforts to preserve and protect the privacy of the Registered User and the Temporary User. Our systems are designed to ensure the best possible protection against unauthorized use of the Service and all content and information and data that reside thereon, including that of the Registered User and the Temporary User.

DATA COLLECTED, ITS USE AND OTHER RELATED MATTERS

To assist us in providing our customers an efficient and high quality service and user experience and to enable us to better develop our business and the services we offer, we collect the following types of data:

PERSONAL AND FINANCIAL DATA
To be able to process our customer’s orders, payment, and security verification, we collect:
First and Last Names;
Address;
Email address;
Age

USAGE DATA
Through the use of cookies and other techniques, we also collect information on how the Service is accessed and used by Users to enable us to develop and model Usage Data which may include the following elements:
The User’s Internet Protocol address;
Type of browser being used and browser version;
The page from which your landed on our Website and the page of our Website on which you landed;
The pages of our Website you visited and the services you accessed;
The times of your entry into and exit out of our Website and the duration spent on our Website;
Whether you downloaded and installed the FanHive App software;
How and how often you used the FanHive App;
Unique device identifiers and other diagnostic data;
Crash logs to allow us to debug in our systems and to ensure continuous Service availability

TRACKING AND COOKIES DATA
To track and trace the use of the Service by the Users, we utilize cookies and similar tracking and tracing technologies and some of the information collected is stored in cookies files, which reside on your device(s). Cookies are tiny files, which contain slivers of data and information, which may or may not include, an anonymous unique identifier in relation to whom the cookie is directed. Cookies are sent by our server based Website software to your browser and the cookie will reside on your device(s) until they expire or are deleted.
You can elect to refuse cookies by making the appropriate selections in the settings menu of your browser or you can take a middle path of requiring a notification every time a cookie is sent to your device(s). If you elect to refuse our cookies, you may not be able to use some parts of our Service. The principal types of cookies we use in relation to our Service are:
Session Cookies – which are used to operate our Service;
Preference Cookies – used to remember your preferences and settings so that you do not have to reset them each time you utilize our Service; and
Security Cookies – used to maintain the security of our Service to allow all users a safe and rewarding user experience.
Examples of tracking and tracing technologies used are beacons, tags and scripts that are designed to track and collect usage information to enable us develop and improve the Service.
Users are encouraged to review our Cookies Policy, which can be viewed here [ ].
USE OF DATA

FanHive uses data collected for various internal purposes and these include:

Maintaining and providing the Service;
Notifying users about changes and improvement(s) to the Service;
Enabling users to access interactive features of the Service;
Providing access to customer and technical support;
Monitoring usage of the Service to maintain a stable and safe usage environment; and
Detecting preventing and solving technical issues.
DATA TRANSFER

FanHive’s data servers are located in UK and its operational offices are located in LEBANON and the personal and other data of all Users will be located and accessed from these locations. Users may be located in jurisdictions other than those indicated above and the laws and regulations as regards personal and other data may be different in the jurisdiction of individual Users as compared to the indicated jurisdictions. By accessing and continuing to use the Service you expressly consent to the transfer of your personal and other data to the indicated jurisdictions and subjected to the laws and regulations of such jurisdictions.

FanHive has put in place measures that are necessary to ensure that the personal and other data of all Users is securely maintained and no data will be transferred to any third party in any jurisdiction who does not maintain and operate security protocols equivalent to those maintained and operated by FanHive.

DISCLOSURE OF PERSONAL AND OTHER DATA

FanHive may disclose your personal and other data to a third party in the following circumstances:

In compliance with a valid court order and/or search warrant issued by a competent court or authority;
To protect itself from incurring legal liability in any respect;
To protect and preserve the property, rights, goodwill and reputation of FanHive, its shareholder, employees and agents;
To prevent wrongful and/or illegal use of the Service; and
To protect the personal safety of Users, employees, agents, third party vendors and the public at large.
WEB FORMS

To enable us too efficiently to respond to inquiries from Users who make use of the Web Forms provided on the Website, we do collect certain information. Except as indicated otherwise, information requested on Web Forms is entirely voluntary and at your discretion and such information will only be used in a manner that is consist with our Privacy Policy as state herein.

INFORMATION YOU SHARE ON THIRD PARTIES

In certain circumstance the FanHive App and the FanHive Website allows you to submit information on third parties. For example, if you use the FanHive App and the FanHive Website to share your Personalized videos with your friends and family you will need to enter some personal details about them, including but limited to their email address. In instances where you provide information on third parties, the information submitted will be retained on our servers only in so far as it relates to your account and such information will not be shared of otherwise dealt in except as otherwise disclosed herein.

INFORMATION RECEIVED FROM THIRD PARTIES

In some instances, FanHive may receive information about you from third parties either through the FanHive App and/or the FanHive Website or independently. For example, our payment gateways will submit information relating to your transaction to us for the purpose of identifying your transactions and processing them to have your Personalized Video prepared and delivered to you and/or to maintain our accounting records for audit and taxation purposes. We may also in certain instances develop and maintain information about you independently. For example, if we have reason to believe that you have provided false or incorrect information in the registration of your account, we reserve the absolute right to verify such information and to establish the correctness of your identity. All information received and/or gathered on you from third parties will be maintained on our servers in the same manner and to the same standard as information provided by you or gathered directly by us. In terms of sharing such information, we will apply the same rules and standards as any other information we maintain on you.

DATA SECURITY

The security of your data is of primary importance to us and we shall take all reasonable measures that comply to industry standards to keep your personal and other data safe and private. However, we cannot give you a guarantee that your personal and other data will be 100% safe and secure and we make no such guarantee and/or undertaking, express or implied.

PRIVATE DATA REMOVAL

Users have a right to request that their information be removed from the Website, the FanHive App, our database and our servers. Subject to your confirmation, we will comply with such requests within thirty (30) days of receiving a written request from Users. If you wish to have any of your personal data removed, please send us an email to [email protected] with the appropriate details of the data you wish to remove. Please note that before removal of any data, we will contact you to verify that the removal request is genuine. Also note that, FanHive at all times retains the absolute right to terminate your account should FanHive find that compliance with your request would in any way disrupt or affect the quality of the products and services it offers to other Users.

Notwithstanding your request to remove your personal data, we are required by law to retain certain of your personal data for such purposes as accounting and auditing, taxation, anti-money laundering policies. In such cases, FanHive will retain the minimum level of personal data that compliance with our legal and other obligations requires.

THIRD PARTY VENDORS

From time to time, FanHive uses third party vendors who specialize in providing specialist data analytic services that assist us in improving and developing the Service and increasing the efficiency of our marketing efforts. As part of this process, we need and do disclose some of your personal and other data to our third party vendors but such disclosure is only made on an anonymous basis and no credit card details are made available other than the name of the issuer and/or payment gateway. All third party vendors are required to maintain and operate security protocols at least equivalent to those operated by FanHive and all third party vendors are required to sign and observe a strict Non-Disclosure Agreement.

FanHive makes use of the Google Analytics service as required. This service tracks and reports on website traffic and the data collected is shared with other Google services and Google may use such data to improve and personalize advertising on its own network. Users may opt out of having their activity monitored by Google Analytics by installing the Google Analytics opt out addon for their browser. For information on Google’s privacy policy, please visit https://policies.google.com/privacy?hl=en .

TERMINATION OF ACCOUNT AND DATA PROTECTION

Registered Users are free to terminate their account at any time. Once you elect to terminate your account, the action is irrevocable. Your account will be permanently suspended and cannot be reactivated. In terminating your account, most of the personal information and data associated with it will be permanently deleted. However some information and data will be retained for accounting, taxation and auditing purposes and also as required by laws and regulations in [ ] and [ ] where our servers and operations office are located respectively.

LINK TO OTHER WEBSITES

Our Service may link to third party websites that are not operated by us and we have no control and/or influence over such websites and their respective Terms of Service, Privacy Policy and other policies. If you do elect to follow such links, you do so at your own risk and we strongly recommend that you review the Terms of Service and Privacy Policy of such websites.

ADVERTISING

From time to time, we may display advertisements by third parties on the FanHive App and/or the FanHive Website. To assist the third parties in assessing the performance of their advertisements, they may set cookies that allow their servers to identify you and your activity on the FanHive App and/or the FanHive Website. These cookies allow the third parties to direct more relevant advertisements taking into consideration your activities on the FanHive App and/or the FanHive Website and your preferences.

PRIVACY OF CHILDREN

Our Service is restricted to persons over the age of 13. FanHive does not knowingly collect data and information relating to persons under the age of 13. Any parent who is aware that their child has provided us with misleading and/or false information in order to access the Service should inform us immediately in writing by way of email to [email protected]. Once we are aware the information on a person under the age of 13 has been collected without parental consent, we will take all actions necessary to remove such information from our records and our servers.

DATA RETENTION PERIOD

FanHive will retain your information on our servers for as long as required by the laws and regulations of the relevant jurisdictions.

CHANGES TO PRIVACY POLICY

FanHive at all times reserves the right to change any and all aspects of this Privacy Policy at any time without giving advance notice of such changes to Users and without giving reasons for such changes. If FanHive does give any explanation for changes in the Privacy Policy it is done so only as a courtesy and not as a requirement. Any changes to the Privacy Policy shall become effective immediately the new Privacy Policy is posted on the Website and/or the FanHive App and a notice of such changes is posted on the Website. All Users are advised to review our Privacy Policy from time to time to keep themselves updated on any changes.

CONTACT US

Any person or legal entity requiring information in respect of our Privacy Policy should contact us by way of email to [email protected]